Feel safe and secure with our new tariff – Home Safe Fix April 2017

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/ posted in Home / 2 Comments

When it comes to your home, safety is often key. According to National Grid, last summer there were around 30,000 dangerous incidents relating to gas in the home. These included gas leaks, fires, explosions and over 9,500 cases of carbon monoxide poisoning*.

Our new tariff Home Safe Fix April 2017 offers both safety and security. Safety, because it includes a Gas Appliance Safety Inspection. A Gas Safe Registered Engineer will come into your home and check that your gas boiler and other gas appliances are safe as they should be.

Plus, you’ll get a carbon monoxide alarm, to help protect your household against the dangers of carbon monoxide poisoning.

And the security? The price. By switching to Home Safe Fix April 2017 – just as the name suggests – your energy prices will be frozen until April 2017. So you’ve got peace of mind and no unexpected energy prices. Remember, if you start using more gas or electricity, then the amount you pay us will increase even though the price per unit remains the same.

Not only that, but if you do decide to switch, there are no exit fees. So you have the flexibility to switch to a different tariff whenever you choose.

Want to know more?

If you’re a homeowner and need a dual fuel tariff, then Home Safe Fix April 2017 might be the right tariff for you. Find out more on our Home Safe Fix tariff page.

*Source: http://www.gassaferegister.co.uk/

Home Safe Fix April 2017 prices are fixed subject to governmental and regulatory changes. You’ll need to take both fuels on this tariff through a standard credit meter, paying by Direct Debit or on receipt of bill, and be the owner occupier at the supply address. Subject to availability and may be withdrawn, suspended or amended at any time – full terms and conditions available on our website.

Comments on this article (2)

H Rose | commented on 28.06.15

Well, I did a price fix tariff back in December 2014 and all I can say is that I wish I'd never signed up to anything with N Power, as I recently discovered that you have me listed for non-payment of account for 4 months on my credit record, when I have been paying regularly by direct debit since December 2014 for a price fix tariff. In the last two weeks I have been refused two mortgage applications, I found this very strange as I have NEVER had a bad credit record and so I investigated further. On my credit account with Experian, I have a very poor credit rating and it is because according to you I have not paid my utilities bill. My quarterly bills with you show I have been making monthly payments and the money has also been debited from my bank account. I have made many telephone calls to your customer complaints department and on every occasion the adviser tells me that I have been paying monthly. Then one adviser had the nerve to say that with credit ratings you “only report the facts”. Well, I don’t see how that is a “fact”. Apparently you are looking into getting it sorted and will endeavour to find out why this happened. I have now lost out on possibly two houses which I have been waiting to purchase for the last six months, because of your administrative error. I have also been told it could take up to 28 days (if I’m one of the lucky ones) to sort out. I find this totally unacceptable. I feel the most important thing is to get this incorrect information totally removed from my credit file – I do not want it amended to show I have paid. All history of this needs to be removed immediately. Although I would like to find out why this happened in the first place, the fact remains that it needs to be removed so that I can move forward and apply for a mortgage. This has made me very ill and distressed over the last two weeks and it is unacceptable that I will need to wait a month for it to be sorted out. At the moment I would suggest to new customers that they DO NOT sign up to N Power for any sort of tariff.

    Emily | commented on 07.07.15

    Hi Helen, Many thanks for your message and I can only apologise for the experience you have had with npower. We have spoken with our Customer Services team and they have informed us that a letter was sent to you on the 30th June 2015. The late payments have been removed from your file which means no missing or late payments showing on your credit file. If you need any further assistance then please email your account number and confirmation that you are the account holder to npowerblog@npower.com and I'll take a further look into this for you. Many thanks, Emily

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