Great news: we're making energy simpler and clearer than ever before

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Ofgem’s Retail Market Review highlighted ways in which energy providers could improve. Find out what’s changing.

In 2010, Ofgem (our industry’s regulator) began a ‘Retail Market Review’ to address concerns that the energy market wasn’t working as well as it could be for consumers. Their findings suggested that many consumers found the market confusing. So we decided to make some major changes.

We’ve taken on board Ofgem’s requested improvements and also made a few more of our own. Here’s how choosing tariffs, understanding your bill, managing your energy account and switching to get the best deal will be even easier for you:

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