Energy Wise team: Make your home a heat trap!


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At npower we have a dedicated department called the Energy Wise team. They speak with our customers directly to ensure their homes are as energy efficient as possible.

We interviewed energy expert Angela Harris to get her advice on general energy efficiency and her own personal tips that she uses at home.

Hi Angela, for those that don’t know, can you tell us a bit about your role, the Energy Wise team and what you offer customers?

Sure, I have worked for npower for over 10 years and in that time I have worked in many of the companies departments, currently I work as an agent in npower’s Energy Wise team. Each advisor and manager on the team has a qualification in level 3 energy awareness.

We speak with our customers directly to ensure their homes are energy efficient. We advise on the best settings, temperature controls and how to make the home warm in the most cost effective way. We also deal with our most vulnerable customers.

Basically, day to day, we are here to assist in any way that we can. Our aim is to provide useful support with the very best customer service is at the heart of everything we do.

What’s the best thing about your job?

Definitely, helping and advising people through their different life stages. Our circumstances change as do our priorities.

We can do things like take a virtual tour of the customer’s home and advise on appliances, heating, hot water and the structure of your home so we can best utilise your fuels. We also look into insulation, damp and micro generation (greener energies) so no day is the same for me!

Do you take your own advice? What energy saving tips do you use in winter?

There’s plenty of heat that’s just hanging out around the house – the trick is to stop it escaping. The first thing I do is make the most of the natural heat made by my home.  These would be my key tips – that don’t include touching the thermostat!

Seems simple but shut the doors

Closing the doors of rooms you’re not using can make a huge difference – it stops valuable heat dissipating around the house. For example, closing the kitchen door at night can stop heat seeping out through your oven hood, and the cold air creeping in.

 But open that door…

Aside from the fire, nothing makes as much heat as your oven. If it’s safe and you’ve finished in the kitchen, leave the oven door ajar and let all that lovely warmth escape into your home.  (Do be careful if you have children, of course)

 Put a rug on it.

Sounds obvious, but if you don’t have carpets in your home, cover the floor with a rug or hallway runner. It’ll stop the movement of chilly air through wooden floorboards and prevent stone floors conducting heat away from your nice warm feet. You can also use a Draught Excluder that covers the bottom of your doors to keep heat in and drafts out (Mine is a in the shape of a Sausage dog!)

Mind the gaps.

A quick test: run your hand around the seal and keyhole of your front or back door first thing in the morning. Feel a draft? That’s where the cold is coming in and the heat is leaking out. Simply buy a reel of self-adhesive insulating strip from your nearest DIY store and stick it around the inside of the door frame. While you’re there, grab a keyhole cover, too. Et voila – no more drafts!

 Remember your radiators!

Placing reflector foils behind your radiator can deflect heat back into the room and stop it from being absorbed into the cold wall.  Also, as we are talking about radiators, my other tip to remain energy efficient would be turning off or at least turning down the radiators in rooms you aren’t using.

 How do our customers get in touch with the Energy Wise team?

We have a dedicated Helpline for our energy efficiency team who are here to help you understand how to make your home more efficient, there by potentially reducing your energy use and your carbon footprint. You can contact the team via a landline on 0800 02 22 20 or via mobile on 0330 100 8620*. Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

Stay tuned to hear more from the Energy Wise team.

For more tips and information visit our website. There are several helpful guides, tips and information on; energy efficiency, home insulation, solar panels and more.

*Calls may be monitored and recorded for training and security purposes. Calling us on a 0800 number is normally free when you call from a landline but charges may vary if you use a mobile. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get ‘inclusive minutes’ with your package, calls on a 0330 number will be part of these. The cost of calls to 0845 numbers may vary so please check with your provider for exact charges.

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