Over the last 18 months or so, we’ve spoken to hundreds of customers about what they want to see in their bills (apart from a smaller number in the amount owed section, of course). The research revealed that many people find their energy bills more complicated and confusing than other utility bills, so simplifying the bill became a priority for us.
It also became clear that – broadly speaking – there are two groups of people. Which one do you belong to? Are you a ‘Skimmer’ who just glances at their bill to see how much they owe and when they owe it by? Or – if you are male and can remember when Geoff Boycott was a curmudgeonly batsman rather than commentator this is more likely – are you a ‘Checker’ who looks for more detail about their energy usage?
Either way, our bill is being re-designed to give you what you want – and you’ll see the results come October.
On the main bill, ‘Skimmers’ will find the most important facts at the top of the front page – exactly where they want them. They’ll be able to see how much energy they’ve used, how much this has cost, and how that compares to last year.
Meanwhile, ‘Checkers’ will find much more detailed information, a clear breakdown of costs and examples of how much energy various appliances use.
To add to the simplicity of the bill, we’ve used colour coding and cut out the clutter so it’s easier to understand and manage energy usage.
This bill re-design is just one step towards our goal of simplifying matters for our customers. We’ve also committed to reducing our tariffs to just four per fuel by October. Please watch this space for further news.