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Introducing the energy-smart, energy-efficient Nest Thermostat

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We are thrilled to announce our new partnership with Nest, the innovative, Google-owned company behind the Nest Learning Thermostat™, a programmer and thermostat in one that gives you effortless control of your heating system—and your heating bills. npower is Nest’s first UK energy company partner—and the first energy provider to offer the Nest Thermostat to Read the full post

Great news: we're making energy simpler and clearer than ever before

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Ofgem’s Retail Market Review highlighted ways in which energy providers could improve. Find out what’s changing. In 2010, Ofgem (our industry’s regulator) began a ‘Retail Market Review’ to address concerns that the energy market wasn’t working as well as it could be for consumers. Their findings suggested that many consumers found the market confusing. So Read the full post

'Insulation, insulation, insulation' says Phil.

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Does your home have carbon appeal as well as curb appeal? Phil Spencer shares his tips on making your home more energy efficient, and saleable. Boosting your curb and carbon appeal Property programmes have taught us a lot about buying and selling houses. We all know that a little effort and a lick of paint Read the full post

Is customer engagement in energy just about switching?

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This week, the energy industry published last month’s switching figures for the UK energy industry. They make interesting reading. In February, 248,000 people switched energy supplier – around 1% of all energy customers in the country. In the past 12 months, there have been around 3,500,000 switches. In November alone a record 615,000 people switched. Read the full post

Energy direct debits: Are they fair?

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When the Energy Secretary Ed Davey wrote recently about gas profits, he made the interesting and accurate observation that for some reason most conversation about energy focuses on electricity, even though most customers spend more on gas. This is something that has puzzled me for some time too. Until now, domestic gas supply seemed to Read the full post

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